Job Description

Job Description

Job Description

We are seeking a reliable and skilled Tow Truck Driver to provide professional and timely towing and roadside assistance services. The ideal candidate will be a compassionate, safe, and efficient driver with a strong commitment to customer service, especially during stressful situations. This role involves responding to calls for disabled vehicles, accidents, and other towing needs, ensuring the safe transport of vehicles to their destinations.

Responsibilities:

• Safely operate a tow truck (flatbed, wrecker, etc.) in a courteous and professional manner, following all traffic laws and company policies.

• Respond promptly to dispatch calls for towing, roadside assistance (lockouts, jump-starts, tire changes, fuel delivery), and vehicle recovery.

• Inspect and assess vehicles to determine the safest and most effective method for towing or recovery.

• Secure vehicles for transport using appropriate chains, straps, and other equipment to prevent damage during transit.

• Complete all required paperwork and digital documentation accurately, including service logs, invoices, and vehicle condition reports.

• Maintain clear and professional communication with dispatchers, customers, law enforcement, and other personnel at all times.

• Perform daily pre-trip and post-trip inspections of the tow truck and all equipment to ensure everything is in safe working condition.

• Maintain a clean and organized tow truck and workspace.

• Provide exceptional customer service, calming distressed customers and answering their questions with professionalism and empathy.

• Adhere to all Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) regulations, including hours of service.

Qualifications:

• Current and valid DOT Medical Card (or ability to obtain one prior to employment).

• Valid driver's license with a clean driving record. (Note: A Class A or B CDL may be required depending on the type of tow truck and the weight of the vehicles being towed. Please specify if a CDL is required).

• Proven experience in a similar driving or towing role is a plus.

• Strong knowledge of local and federal driving and towing regulations.

• Excellent problem-solving skills and mechanical aptitude.

• Ability to work independently and under pressure in various weather conditions.

• Physical ability to lift and carry heavy equipment, such as chains and tires, and to work in confined spaces.

• Strong communication and interpersonal skills.

• Must be able to pass a pre-employment drug screen and background check.

• A high school diploma or equivalent is required.

Benefits:

• Competitive pay with commission or bonus opportunities.

• Paid training and professional development.

• Comprehensive benefits package (medical, dental, vision).

• Retirement plan with company match.

• Paid time off and holidays.

Established in 1996, Troy's Towing is fast and reliable, offering a personal touch with all the jobs we undertake. We’ve built an excellent reputation over the years, resulting from our ongoing commitment to complete customer satisfaction! Because we understand that breakdowns and accidents can be extremely stressful, we strive to do everything we can to minimize the disruption of unforeseen roadside circumstances on our clients. We’re open, honest, and we’ll do our best to keep your wait time to a minimum!

Company Description

Established in 1996, Troy's Towing is fast and reliable, offering a personal touch with all the jobs we undertake. We’ve built an excellent reputation over the years, resulting from our ongoing commitment to complete customer satisfaction! Because we understand that breakdowns and accidents can be extremely stressful, we strive to do everything we can to minimize the disruption of unforeseen roadside circumstances on our clients. We’re open, honest, and we’ll do our best to keep your wait time to a minimum!

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