Job Description

Job Description

Job Description

This position will integrate, monitor and administer professional execution of all arena and ancillary space events. Strategize and direct all departments' involvement in third party events. Supervise all event logistics and operational matters for the arena's major tenants (Dallas Stars, Dallas Mavericks). Mentors and trains the Event Team members. Assists with the management of the facility's calendar and provides support for all departments to ensure facility readiness and continuous exemplary event operations.

Essential Functions:

• Manages and executes the planning of assigned events and functions at the American Airlines Center ("Center").
• Assesses operational response and creates detailed memos directing facility set up of all event requirements, based upon client needs. Manages, evaluates and troubleshoots events effectively; recommending and implementing adjustments to reduce facilities expenses and increase event revenue while maintaining high levels of guest experience satisfaction.
• Mentors, monitors, and trains all building event managers and interns.
• Utilizes AutoCAD to assist Director in building event maps that comply with client/tour/team needs and building/city regulations.
• Acts as primary contact to the general public for inquiries related to leasing space for meetings or special events.
• Compiles and maintains estimates, insurance, contracts, facility procedures and billing for team or public special event use of arena and indoor/outdoor ancillary spaces with a critical eye for efficiency and profitability.
• Collaborates and provides recommendations, supervises and monitors the facility's event workflow for all COC departments including Food and Beverage, Housekeeping and Sponsorship partners to ensure successful events.
• Conducts physical inspections of all areas of the facility to ensure accurate event setup and safety for patrons; keeping current on all fire code and safety laws.
• Researches client/tour information from other facilities to gain insight and increase levels of service to tenants, guests and promoters. Garners and maintains relationships with other facility event departments.
• Assists VP and Director in facility scheduling and calendar tracking for organization of clients/tenants/maintenance specific requirements.
• Prepares and analyzes space utilization reports, event billing/receivables and revenue tracking for teams and clients.
• Acts as Manager on Duty in absence of higher-ranking staff and assists any departments that require support.
• Manages communications with team representatives and promoters to regulate client/tenant specific event requirements and execute resolutions to these matters. Seeks input on overall satisfaction of AAC facility and staff to maintain positive relations.
• Schedules and conducts site surveys for future events and attends event related meetings.
• Generates and oversees the generating of Event Recaps for each event noting items of importance in consideration for future events by compiling input from tenant representatives, promoters and senior staff.
• Creates, updates, trains, and implements arena standard operating procedures in event management, assists Guest Services with maintaining safety and security best practices.
• Supervises the Department's intern program, including hiring, coaching, scheduling, and approving payroll or credit hours.
• Confers with the Marketing Department to assist with artist and guest experiences for all events.
• Maintains Event Department electronic filing system, including ensuring appropriate documents from each event are filed.
• Oversees Event Department use of Venue Ops, including updating event assignments, confirming documents are uploaded, reviewing for conflicts, and updating event status.
• Supports the company's core values and reflects a professional image in all dealings with customers, guests, co-workers, and prospective clients.
• Other duties as assigned.

Education/Qualifications:

• College Degree BS/BA preferred or an equivalent combination of education and experience in the field will be considered.
• Five to seven years of event production experience (games and live event tours) in an NBA and/or NHL franchise facility or an arena seating capacity over 10,000 with NCAA tenant, hosting large scale touring productions.
• Must be confident with excellent verbal and written communication skills, including ability to manipulate AutoCAD drawings.
• A detail oriented, quick thinking, problem solver who is self-motivated, composed under pressure and thrives in a team environment.
• The qualified individual personifies our core values of INTEGRITY, TEAMWORK, PASSION, and EXCELLENCE at all times.

Physical Demands/Work Environment :

• Ability to work a flexible schedule as needed, including evenings, weekends, nights, and holidays.
• Must be able to move about the arena and surrounding event areas frequently and for extended periods during events.
• Prolonged periods of standing and walking, including climbing stairs and navigating various event spaces (both indoor and outdoor)
• Frequent bending, reaching, and stooping to assist with event setup, and inspections
• Must have visual acuity and hearing ability to observe activities, monitor event operations and respond to audio/visual cues and two-way radio communication
• Must be able to work in a fast-paced high-pressure environment, particularly during live events, with the ability to remain calm and organized.
• Ability to lift and/or move up to 30 pounds unassisted.
• Ability to respond on an immediate basis during normal business hours, after hours and on weekends via mobile phone is required. A bi-weekly phone allowance is provided as compensation; employee must purchase phone, service plan and any repair and/or replacement.
• The noise level in the work environment is moderate; however, during events the noise level may be loud.
• This position interfaces with other employees, contractors, event staff, etc.

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